Thursday, December 3, 2009

Tech Help Needed!

Note: This is nothing to do with Rationalist Judaism.

I am having a technical problem with my computer and I was wondering if there are any computer gurus who read this blog and can help!

I am trying to upgrade from Windows Vista x64 Home Premium to Windows 7 x64 Home Premium. Compatibility is fine, everything goes fine until the last stage, when it gets to 62% in putting in the new files etc. Then it reboots, says that it's starting services, then says that the installation failed and it's rolling back to Vista. This is NOT the notorious "continuous reboot cycle" that's all over the net. Nor is it the problem that Microsoft describes here. Instead, looking at the error log (reproduced below), it seems to be a problem with a bluetooth driver - it says "BthMig: Failed to migrate bthport keys, bailing out." But my computer has no bluetooth hardware or software that I know of. I found this exact problem discussed here, but with no solution proposed. If anyone can help, I would be most grateful!

2009-12-03 18:20:35, Error Number of Enumerated Devices = 11[gle=0x00000103]
2009-12-03 18:20:35, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:20:35, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:20:35, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:20:35, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:20:35, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:20:35, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:20:35, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2009-12-03 18:20:35, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2009-12-03 18:20:35, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:20:35, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2009-12-03 18:20:35, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2009-12-03 18:20:38, Error Number of Enumerated Devices = 11[gle=0x00000103]
2009-12-03 18:20:38, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:20:38, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:20:38, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:20:38, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:20:38, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:20:38, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:20:38, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2009-12-03 18:20:38, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2009-12-03 18:20:38, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:20:38, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2009-12-03 18:20:38, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2009-12-03 18:21:10, Error Number of Enumerated Devices = 11[gle=0x00000103]
2009-12-03 18:21:10, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:21:10, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:21:10, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:21:10, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:21:10, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:21:10, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:21:10, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2009-12-03 18:21:10, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2009-12-03 18:21:10, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:21:10, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2009-12-03 18:21:10, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2009-12-03 18:21:13, Error Number of Enumerated Devices = 11[gle=0x00000103]
2009-12-03 18:21:13, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:21:13, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:21:13, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:21:13, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:21:13, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:21:13, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:21:13, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2009-12-03 18:21:13, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2009-12-03 18:21:13, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2009-12-03 18:21:13, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2009-12-03 18:21:13, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2009-12-03 18:37:16, Error [0x0808fe] MIG Plugin {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}: BthMig: Failed to migrate bthport keys, bailing out

19 comments:

  1. Here is the main support thread for the 62% hang:

    http://social.answers.microsoft.com/Forums/en-US/w7install/thread/f088fcd7-9852-41dc-aa4b-a59038c51da8

    ReplyDelete
  2. I strongly recommend that you try asking your question on http://superuser.com.

    ReplyDelete
  3. I tried the recommendations there, and like some of the other users there, it still ain't working!

    ReplyDelete
  4. Unfortunately i don't have a specific solution to your problem but i have a suggestion that could possibly work around it.
    If you have more than one hard drive and and operating system on the the other(if not than you could install Vista there)
    Use the other operating system on the other hard drive and backup all the data you wish to save.

    format the harddrive. Then install Win 7 onto it. Prior to the installation go through your BIOS settings and disable anything to do with Bluetooth, though i hardly think that any bluetooth device could in any way be the cause.

    A bit of a mission but i suspect the issue has to do with UPGRADING from vista to win 7.
    Incidently Windows 7 is far superior to Vista(assuming you get it going), as far as microsoft goes

    ReplyDelete
  5. Are you SURE you don't have any extraneous bluetooth apps hanging around? Some other software might have installed it. Is there anything you could "uninstall" temporarily that you suspect might have latent bluetooth capabilities? It doesn't hurt to try. Music or Multimedia programs come to mind.

    ReplyDelete
  6. Oops, one more thing... VOIP software, maybe? Anything that might involve possibly using a headset would be a possibility. Shalom and good luck.

    ReplyDelete
  7. If I had read this before I upgraded I would not have done it.
    The fastest solution may turn out to do a clean install

    ReplyDelete
  8. Maybe the Bluetooth driver is hidden. Try selecting View->Show Hidden Devices in Device Manager and look for likely suspects.

    Is this a laptop? That would make it more likely that there is some sort of Bluetooth driver installed.

    Try disabling some of the Bluetooth settings-- see
    http://windows.microsoft.com/en-us/windows-vista/Change-settings-for-a-Bluetooth-enabled-device

    perhaps disabling the discoverability options.

    ReplyDelete
  9. Haha! The irony! Where is your science now???







    /joke

    ReplyDelete
  10. I'm sure Shlomo HaMelech could have answered this, and probably most of Chazal.

    ReplyDelete
  11. Have you tried going to the device manager and uninstalling your USB drivers?

    That might work. Don't worry, the drivers will reinstall automatically.

    ReplyDelete
  12. BTW, to get to the device manager you should type it in right after clicking the start button.

    You might as well check for driver upgrades there as well.

    I'm also assuming that you used the Windows Upgrade Advisor.

    http://www.microsoft.com/windows/windows-7/get/upgrade-advisor.aspx

    ReplyDelete
  13. Thanks everyone for trying to help!

    Phoen7x - I don't have that.
    Ahavah - I uninstalled all that stuff, including Voip.
    Phonon - tried that. And it's not a laptop.
    I think I may wait and see if Redmond comes up with something. It seems that a lot of people are complaining about this problem right now.

    Maxiebaby - too funny! I can imagine my opponents - "See, Slifkin worshipped science, so Hashem punished him by making it go wrong for him!"

    Larry - you are joking, right?

    ReplyDelete
  14. Natan, Indeed, if you are willing to do a clean install you can still do it on the same hard drive.

    Simply go to the partition manager on Vista, shrink the existing volume by 30-40 GB and create a new volume on that space. You can then install Windows 7 easily there.

    This wont work if you're doing an upgrade.

    If you are willing to clean your unit, you can always do a 'custom' install. Its qute easy. Just follow the prompts.

    ReplyDelete
  15. Never, ever, ever, ever, ever upgrade an operating system! Back up your data and do a clean install. Accept *no* other solution: this problem may be just the most visible one.

    ReplyDelete
  16. Isaac Balbin, I think that's the first time I've seen real kefirah on this blog.

    ReplyDelete
  17. That was a great hoax posting! You didn't even have me going for a second-you obviously know how to do this by yourself but we appreciate your desire to be humble.

    ReplyDelete

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